Refund policy

Refund & Replacement Policy

Thank you for choosing The Trends Store. We are dedicated to delivering a reliable and high-quality service experience. This Replacement Policy outlines the terms and conditions under which you may request a product replacement. By purchasing through The Trends Store, you acknowledge and agree to the terms stated herein:

1. Replacement Eligibility

1.1 Product Condition

The Trends Store guarantees that all products are shipped in their original condition. If you receive a product that is incorrect, defective, damaged, or broken upon delivery, you may be eligible for a free replacement, subject to the conditions of this policy.

1.2 Reporting Period

To be eligible for a replacement, you must report the issue to our customer support team within 24 to 48 hours from the time of delivery. Any requests received after this window will not be considered for replacement.

2. Replacement Request Process

2.1 Step 1: Initiation

To initiate a replacement request, you are required to:

Send a clear video evidencing the issue (i.e., incorrect, damaged, or faulty product) via Email to our customer support team within the designated time frame.

Note: In many cases, issues arise due to improper product usage. Our support team may offer troubleshooting guidance before confirming eligibility for replacement.

Once the product is confirmed as defective or incorrect, you may choose the following option:

3. Replacement Options

Option – Courier Pickup

Alternatively, The Trends Store can coordinate a courier pickup from your location. A replacement will be processed and dispatched within 24 to 48 hours of successful pickup. The product must be securely packed in its original packaging, including all accessories.

4. Important Terms

Change of Mind: Replacements will not be offered in cases of buyer's remorse or change of mind.

Product Condition: Returned items must be in their original, unused condition with all original packaging and accessories included. Failure to comply may result in the rejection of the replacement request.

5. Refund Policy

Please note that The Trends Store does not offer refunds under any circumstances. Only valid replacement claims will be processed in accordance with this policy.